Leadership for Shoreside Management – Achieving Zero Incidents

  • Length2 Days
  • Pre-requisiteN/A

Course Description

This 2-day Facilitated Workshop is part of the Continual Improvement Workshop Series™ developed by QSE Solutions and covers the following sound leadership principles with interwoven case studies, robust discussions, and practical examples of proven business applications to achieve zero incidents and operational excellence. Topics covered include:

Values and Beliefs

  • Commitment
  • Accountability
  • Ownership
  • Honesty versus Integrity

Vision and Mission

Goal Attainment

  • Working with Others - Collaboration
  • Planning
  • Priorities and Accountability
  • Behavior Change Initiatives
  • Relationship Management

Leadership Styles


  • Interpersonal
  • Generational and Communication Style Differences

Empowerment and Engagement

  • Learning Environments
  • The Power of Mentoring

Process Approach

Managing Change

Continual Improvement

  • Objective Assessment
  • Critical Thinking
  • Evidence-Based Decision Making
  • Setting Performance Measurement
  • Objectives & Targets
  • Achieving Key Results

Prerequisites- None.

Suggested Courses/Skills- None.


What You Will Learn

Learn how to achieve Zero Incidents including zero customer complaints, zero safety and environmental incidents through key leadership principles.

Related Courses

No related courses found

Available Dates - BALTIMORE

No available course sessions at this time. Please check back at a later date.

Available Dates - SEATTLE

No available course sessions at this time. Please check back at a later date.

Questions? Contact a School Advisor.