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SUMMARY STATEMENT

The primary responsibility of the Conference Aide is the safety and comfort of our guests.  The Conference Aide will ensure that the highest standards of hospitality and welcome are always demonstrated, and that all guest requests are dealt with in a prompt and courteous manner.  Additional duties include assisting in other departments as needed.

 

SUPERVISION

This position reports directly to the Conference Service Manager.

 

MAJOR DUTIES AND RESPONSIBLITIES

  • Set up meeting rooms per the BEO or other instructions, including providing basic audio/visual assistance to guests.
  • Assist guests while on-site with their meeting needs. Contact appropriate management if necessary.
  • Maintain storage spaces in an orderly fashion.
  • Receive and deliver packages from the Package Room. Assist overnight and meeting guests with the shipping out of packages.
  • Monitor Conference HELP line and provide assistance as requested.
  • Perform other duties as assigned by supervisor.

 

DESIRED QUALIFICATIONS          

  • High school graduate or equivalent.
  • Some hotel or conference center experience preferred.
  • Must be able to understand and follow visual and oral instructions.
  • Must be punctual, attentive and able to multi-task.
  • General understanding of audio/visual equipment and use of technology.
  • Ability to work independently with little guidance or as a team.

 

SPECIAL REQUIREMENTS

  • Must be able to lift up and push/pull up to 60 pounds.
  • Maintain professional uniform/attire at all times.
  • Must submit to pre-employment background check and substance use screening.
  • Excellent customer service skills and ability to engage customers in a pleasant and helpful manner.
  • This position has a flexible schedule which may include irregular and/or overnight hours. Schedules are posted two weeks in advance.

 

FT Position with excellent employee benefits including Health Care with no payroll deduction for employee and legal dependents including medical, vision, dental. Employer contributions to Pension and IRAP. Generous PTO includes vacation, sick, personal and holidays. One complimentary meal per scheduled shift. Send resume for immediate consideration.

 

Please submit resumes to HR or [email protected]